Welcome to the Tormek FAQ!
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Tormek is fully focused on sharpening. All the product development, engineering work and production are made in Sweden. The company is located in Lindesberg, a small town in the heart of Bergslagen with a history in mining. The production is carried out in close cooperation with selected suppliers, all specialized and the best in their fields. This ensures the highest quality and a continuous access to the best and most modern manufacturing technology.
This is the big problem for all knife sharpeners. ;-)
You can remove the mushroomed tips from the backside of the blade on the flat outside of the Diamond Wheel by holding/sliding the blade very flat on the surface with very little pressure. This removes the flattened material on the tip.
Then polish the backside very flat on the honing wheel and then the right side (where profile is) over the edge of the Honing Wheel by polishing every arc of the blade. This gives you a quite ok knife again.
The sharpening services use a profiled disc, most producers have different shapes, this is what it makes so complicated for the services.
I hope I could answer your question.