The diamond wheel
I ordered and have received in the last week, 2 items from a mail order retailer. Both factory boxes have the (Stay sharp) factory seal on them that i cut to open them up. DF-250 & DE-250 wheels. Question , there is a mark about 1/4" from the outside diameter edge on the face flat side that goes almost all of the 10 inches around. This looks like it is a scratch or a grove that has rusted that does not wipe off. This is only on the DE-250 (1200 wheel). Would this be a correct product to receive or a factory defect item? I have only seen your diamond wheels on video with Wolfgang and Sebastien, which i found excellent so i decided to order them. Please let me know your answer and what i need to do. Thank you. JN
Follow this post
1
followers
Thank you for your message, it’s very difficult to make an evaluation just from reading your text but it sounds strange. Could you please send photos of the issues to support@tormek.se and they will help you.
It looks strange. Haven’t seen this before. Please send an e-mail to support@tormek.se and we will solve the problem.